We offer 100% Refunds!
WEBSITE DESIGN & DEVELOPMENT
It is our duty at Palm Inventive Creations, P.I.C to provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!
Payments for custom design projects are made to us in agreement with the terms stated in our invoice (which we mail to every prospective client on understanding the scope of the web project). Once a payment or deposit is made and third party payments are made, 100% refund would not be available. If a project is canceled or postponed,before payment of third party charges (Domain, Hosting, Gateways etc), client is entitled to a 100% money-back without hassles.
If peradventure, the outcome of the web design project is below the agreed standard agreed by client and us, client gets 100% money-back (excluding third party fees)
Third PARTY FEES
Third party fees used in this context refers to external ,compulsory purchase(s) we make on behalf of client’s web project. Theses Fees are “non refundable”, client however retains the purchased products or services before and after request cancellation.
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Only client can delay or fast track the development process depending on how quickly content is provided. More often than not, our web maintenance fees are FREE, provided that client agrees to manage the site with our easy to grasp user manual. However, whenever more technical assistance is required, we are obligated to attend to client’s needs at no cost.
In other cases, if the web project is indeed complex, we would come to an agreement about maintenance fees.
LOGO & BRAND DESIGN
Whatever the project maybe; logo, place, product or promotion. We would give a complete refund if after a stipulated project timeline we have not met your expectation. The refund will be followed by an apology for wasting your time.
SEO & DIGITAL MARKETING
Customer understands, acknowledges, and agrees that Palm Inventive Creations has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s web site may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as two (2) to four (4) months, and in some cases longer, after commencement of plan to list and/or update Customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason.
Palm Inventive Creations is not responsible for changes made to Customer’s web site by other parties that adversely affect the search engine or directory rankings of Customer’s web site.